Julie Cunningham

	Julie Katharine Cunningham
	E-mail	JulieC@c-and-o.co.uk
	Nationality	British
Overview	Julie Cunningham (MSc, MIITT, MCT, TAP) is a partner in Cunningham & Othen of Oxford and was previously Training Centre Manager for Oxford Computer Training, with direct responsibility for management of support and facilities staff. For the last 5 years, she has provided training to Microsoft�s own support staff and consultants at their various offices around the world, most recently being directly involved in the graduate recruitment programme. In addition to training in the classroom, she manages a team who provide training support & consulting services - hiring PCs, installing software, preparing setup guides and supporting training rooms. She was contracted by Microsoft EMEAEST to report and provide solutions to the management of Microsoft�s European training facilities and she also directly manages the setup team in the UK. Julie also successfully took over the (previously inadequate) management of Microsoft EMEAEST�s offsite training academies. She has managed a number of offsite training setups for various parts of Microsoft including the successful .NET Server Academy. Julie is a Member of the Institute of IT Training
Professional Qualifications	Microsoft Certified Qualifications TAP Certification ITIL	MCSE Windows 2000 (2001) MCSE Windows NT4 (1994) MCT (1994) Exam Passes including Windows 2000 Server and Professional; Windows NT 4.0 Server and Workstation; Active Directory Design; TCP/IP; IIS 3.0; Proxy Server 2.0; Exchange Server 2000 TAP represents the leading programme for training professionals working primarily in the classroom and is the certification approved by the Institute of IT Training for assessing a trainer's performance and effectiveness. Foundation Certificate in IT Service Management.
Skills	Excellent Microsoft systems technology knowledge through 10 years training and consulting experience. Exceptional Active Directory and Infrastructure skills through 7 years of training advanced courses to technical support personnel including Microsoft�s own. Advanced TCP/IP skills including DNS, DHCP and WINS Project Management using Microsoft Solutions Framework to ensure projects delivered on-time and to budget. Service management using ITIL Framework philosophy including change & release management (roll-out). Excellent written communication skills through course and proposal writing. Excellent verbal communication skills through training delivery and proposal presentations. Sound commercial as well as technical acumen from experience as C-and-O partner. Good organisation and management skills from 8 years line management experience.
Experience	Consulting: Manager of thousands of �small scale� classroom roll-outs on various hardware platforms, each individually customised to classroom needs including full documentation and test. Tools used include: Visual Basic Scripts, Symantec Ghost Images, BAT files, Group Policies, SysPrep, RIS etc. Facilities management including procurement for off-site services & resources for EMEA GLS Service Academy Procedure and process management. Training: Delivery of advanced technical training to technical support staff including Microsoft�s own. Subjects taught: Windows 2003 Server and Active Directory Windows 2000 Server and Active Directory Windows NT 4.0 Administration, Server & Enterprise Microsoft Security Airlift Delivery 2003-2004 Microsoft Exchange Server - all versions Course and Service Offering Development: Co-author of DNS � a Microsoft GLS internal training course
Employment History	1998 to present 1994 to 1998 1993 to 1994	Cunningham and Othen of Oxford Position: Partner Oxford Computer Training Position: Training Centre Manager, Trainer Pygmalion Position Trainer A wide range of temporary jobs throughout student career obtaining a diverse view of business types & methodologies.
Education	1992 1991 1986 1984	The University of Sheffield MSc Control Systems B.Sc. (Hons) Mathematics Maidstone Girls Grammar School 5 �A� levels (Maths, F Maths, P Maths, Physics & Chemistry) Dunfermline High School 8 �O� levels all at A passes including English & French